Frequently Asked Questions – İstanbul Airport Transfer

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Pick Up Location:

Destination

Passenger

Date

Time Of Arrival

I want return transfer

Date

Time Of Arrival

What if my flight is delayed? Will I be charged extra?

We monitor flight arrivals before any drivers are dispatched, as a result we do NOT charge you any extra if your flight is delayed.

Whats type of service do you provide?

Tell us where and when you want to go, and we will get you there. We have many different types of vehicle and they are all provided with polite and helpful licensed drivers.

What area do you cover

We can provide service in most parts of the Istanbul, but if for any reason we can't we probably know someone who can. Our aim is to enhance the service that we provide, so be rest assured we will go that extra mile to provide you with as much as we can.

What if I cannot find my driver?

Call our 24 hr support line on+90 533 760 06 96 or write us by WhtasApp, quoting your transfer order reference number or your name and our experienced staff will be able to assist.

What if the flight is delayed or early?

We work on the basis of scheduled arrival times, we do monitor all flights, there are no additional charges if your flight is delayed.

What happens if my flight is cancelled?

Please contact us as soon as possible on +90 533 760 06 96 We will have monitored the flight and as a result we will not have despatch a driver. Your transfer order will be placed on HOLD for 24 hours, during which you can rebook your transfer at no extra cost.

What if I miss my flight?

Contact us as soon as possible on +90 533 760 06 96 We will have monitored the flight as a result we will have despatch a driver. If you fail to inform us and the driver is despatched our terms and conditions will apply upon which you will incur a full "No Show" charge. If however you inform us prior to the despatch of the driver we will place your transfer order on HOLD for 24 hours during which you are able to re-book at no extra charge.

Where do I meet my driver when I land at the airport?

Our driver transfer guide will be waiting for your front of arrival door (outside the customs ) with our board.

We will be meeting at the below airports with special board

İstanbul Airport (IST) M44

Istanbul Sabiha Gokcen (SAW) CEO34

How easy is it to book a car with you?

Yes it is very easy to book trough our web page an bus or mini van! Please tell us all details, pick up locations & drop off locations; How many passengers, child, childrens and luggage you have.

How can I pay for this service?

We accept only cash payment after transfer you can pay to the driver!